To work with and support the Service Improvement Team in designing and implementing a wide reaching service delivery improvement programme.

• Partake in formulating the efficiency improvement projects.
• Lead and assist in the implementation of projects with the designated teams
• Involved in the overall execution of the division work-plan.
• Conduct desk and field research to assist in developing the required performance and service delivery efficiency
• Assist in preparing periodic progress reports
• Identify and assist in resolving issues, ensuring the highest quality results are produced
• Conduct on-site observation to ascertain unit functions, work performed, equipment and personnel utilized.
• Implement forms and reports, work hand-in-hand with counterparts to implement the methodologies and identify problems and improvements
• Assist in preparing manuals, training packages, and new forms.
• Plan study of work problems and procedures.
• Gather, analyze data and develop solutions or alternative methods
• Document findings of studies and propose recommendations for implementation of new systems and procedures

• Candidate must be a Graduate, Management or Public Administration preferred
• 3 - 5 years experience in leading reform projects or performance improvement initiatives / undertakings
• Experience in working with government
• Knowledge of business and management principles, including strategic planning
• Familiar with the Dubai Government institutional and legal framework.
• Strong verbal and written communication skills in both Arabic and English,
• Solid judgment and results focused
• Strong interpersonal, leadership and negotiation skills
• High level of energy, commitment and persuasive
• Ability to withstand work pressure
• A team player and respectful of others
• Work with people at all levels.