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Job Details: PASSENGER SERVICES SUPERVISOR - UAE NATIONAL

Reference Number #508
Posted On 2008-10-04 03:53 PM
Position PASSENGER SERVICES SUPERVISOR - UAE NATIONAL [ UAE nationals only]
Industry Multinational
Location Dubai
Job Description

Our client, a well established conglomerate here in Dubai is looking to recruit a Passenger Services Supervisor to manage a team in providing a customer focused services. The candidate will be a UAE National with a strong background in customer service.

Key Responsibilities
  • Lead a team to provide a world class customer focused services;
  • Investigate and report incidents and service delays, providing appropriate reports and recommend corrective actions;
  • Act as the key training resource;
  • Enforce safety rules and regulations and carry out necessary procedures when dealing with customers
  • Ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, rules and procedures of the organisation;
  • Ensure all possible assistance to customers
  • Perform operational and emergency duties when required
Key Attributes
  • 2 years experience in leading a team in providing services;
  • Experience working as a front line staff in a customer oriented and customer focused environment;
  • Holder of a valid driving license with good driving skills and experience;
  • A mature, proactive and responsible approach to work with initiative and problem solving capability;
  • Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
  • Good communication skills
  • Multi tasking ability
  • Work productively in a fast-paced, team-oriented environment
  • Male UAE National preferred
Salary negotiable depending on experience

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