Our client, a well established conglomerate here in Dubai is looking to recruit a Passenger Services Supervisor to manage a team in providing a customer focused services. The candidate will be a UAE National with a strong background in customer service.

• Lead a team to provide a world class customer focused services;
• Investigate and report incidents and service delays, providing appropriate reports and recommend corrective actions;
• Act as the key training resource;
• Enforce safety rules and regulations and carry out necessary procedures when dealing with customers
• Ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the guidelines, rules and procedures of the organisation;
• Ensure all possible assistance to customers
• Perform operational and emergency duties when required

• 2 years experience in leading a team in providing services;
• Experience working as a front line staff in a customer oriented and customer focused environment;
• Holder of a valid driving license with good driving skills and experience;
• A mature, proactive and responsible approach to work with initiative and problem solving capability;
• Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation;
• Good communication skills
• Multi tasking ability
• Work productively in a fast-paced, team-oriented environment
• Male UAE National preferred